REFUND POLICY
View the Careers by Design policy on refunds on this page.
Turning Point Sessions
Turning Point Sessions
There are no refunds for already completed Turning Point sessions. If for some reason you are unhappy with the service, we urge you to reach out to us and we will listen to your concerns and do our very best to make things right.
For Turning Point sessions that have yet to be used, we will provide a full refund to you upon request with at least two business days notice. Example: A Turning Point session booked for Monday at 2pm requires notice to be given by Thursday at 2pm in order to qualify for a full refund.
Refunds are provided by the payment method used to purchase the service.
Cancelling the session using Acuity Scheduling tool does not guarantee cancellation. Please also notify us by contacting your coach directly and/or our Client Happiness Manager via email at support@careersbydesign.ca
Single Sessions (not part of a coaching program)
Single Sessions
There are no refunds for already completed single sessions. If for some reason you are unhappy with the service, we urge you to reach out to us and we will listen to your concerns and do our very best to make things right.
For single sessions (not part of a coaching program) that have yet to be used, we will provide a full refund to you upon request with at least one business day notice. Example: A single session booked for Monday at 2pm requires notice to be given by Friday at 2pm in order to qualify for a full refund. Refunds are provided by the payment method used to purchase the service.
Please notify us by contacting your coach and/or our Client Happiness Manager.
Coaching Programs
4 Session Programs (Career First Aid, Your Brighter Future)
Take 30 days (from the date you enroll in the program, ie make your full program payment or your first instalment payment) to ensure that coaching is a good fit for you. If you decide not to continue with your program, pay only for the services you have used.
You will only be billed for the coaching sessions, materials or software that you have used.
Sessions will be billed at the single session rate of $247+tax and The Transforming Stress (HeartMath) physical book at $25+tax and the e-book at $20+tax.
Here's an example: let's say you used 3 sessions out of your 4 within 30 days and you requested a refund on the remaining session. In this case, all 3 sessions will be billed at our single session rate and the cost of the HeartMath book will also be added to the total.
To receive a refund, we request that you speak to your coach about what’s not working for you.
Your coach will make suggestions to correct course and give you the support you need. Note that you also have the option to work with another coach on our team.
If you decide that you would rather not continue, we will terminate your coaching program and provide a refund. After the 30 day period, no refunds will be issued.
There is a one calendar year expiry from the enrolment date for all sessions in a program.
Please also see the section on Session Expiry and Session Transfer for more information.
Please note that there are no refunds for programs that are paid for (sponsored) by an employer or ex-employer.
7 Session Programs (From Stress to Success)
Take 60 days (from the date you enroll in the program, ie make your full program payment or your first instalment payment) to ensure that coaching is a good fit for you. If you decide not to continue with your program, pay only for the services you have used.
You will only be billed for the coaching sessions, materials or software that you have used.
We will automatically downgrade you to the next lower package and any additional used sessions will be billed at the single session rate of $247+tax and Career Cruising software at $99+tax (you will continue to have access to this for 1 year). For clients on an instalment plan, the balance of the coaching program payment is due immediately.
Here's an example: let's say you purchased the 7 session program and used 5 sessions within 60 days and decided to terminate the program. We will downgrade your 7 session program to a 4 session program and then bill you one additional session at the full single session rate of $247+tax. In addition, the Career Cruising software, if used, will be billed at $99+tax.
To receive a refund, we request that you speak to your coach about what’s not working for you.
Your coach will make suggestions to correct course and give you the support you need. Note that you also have the option to work with another coach on our team.
If you decide that you would rather not continue, we will terminate your coaching program and provide a refund. After the 60 day period, no refunds will be issued.
Please also see the section on Session Expiry and Session Transfer for more information.
Note that there are no refunds for programs that are paid for (sponsored) by an employer or ex-employer.
12 Session Programs (More Happy Mondays)
Take 90 days (from the date you enroll in the program, ie make your full program payment or your first instalment payment) to ensure that coaching is a good fit for you. If you decide not to continue with your program, pay only for the services you have used.
You will only be billed for the coaching sessions, materials or software that you have used.
We will automatically downgrade you to the next lower package and any additional used sessions will be billed at the single session rate of $247+tax. Note that if you are downgrading to a 4 session program then you will also be billed for Career Cruising software at $99+tax (you will continue to have access to this for 1 year). For clients on an instalment plan, the balance of the coaching program payment is due immediately.
Here's an example: let's say you purchased the 12 session program and used 8 sessions within 90 days and decided to terminate the program. We will downgrade your 12 session program to a 7 session program and then bill you one additional session at the full single session rate of $247+tax. If you used 5 sessions, we would downgrade you to a 4 session program and add a single session at $247+ tax + $99 for Career Cruising, if it was used.
To receive a refund, we request that you speak to your coach about what’s not working for you.
Your coach will make suggestions to correct course and give you the support you need. Note that you also have the option to work with another coach on our team.
If you decide that you would rather not continue, we will terminate your coaching program and provide a refund. After the 90 day period, no refunds will be issued.
Please also see the section on Session Expiry and Session Transfer for more information.
Note that there are no refunds for programs that are paid for (sponsored) by an employer or ex-employer.
Session Expiry and Session Transfer
Most of our clients use all their sessions within a few months of starting their coaching program.
Please don’t worry if you need more time.
You have a period of 12 months to use your sessions from the day you enrol in the program.
If things change in your life, the focus of your coaching program can also be changed to support you with your new career and life goals.
Sessions are also fully transferable and you may transfer unused sessions to a family member or friend within the 12 month period. To make life easier for everyone, we ask that transfer can only happen one time (ie. no transfer back to the original client or to another person) and that the initial session expiry time holds.